Olpe
+49 2761 5359672
e.g. with “Agathastraße”, “Am Bahnhof”, “Alter Weg”
All 484 streetsPublic Sector · Municipalities · Citizen phone service
Your waste calendar by phone. 24/7, in every language.
Cosmo answers routine inquiries automatically: collection dates, sorting questions, bulky waste registration, holiday schedule changes, and opening hours. Your team focuses on cases that truly need human judgment.
Test it live now
Call a finished waste calendar bot and ask about one of the sample streets.
live
Drolshagen
+49 2761 5385976
e.g. with “Alte Landstraße”, “Am Bahnhof”, “Am Buscheid”
All 353 streetsFor your municipality, we set up the same test with your streets, schedules, and rules.
Book a demo with your own dataMunicipalities and public organizations already working with Cosmo
Benefits
Seconds
to first answer
Routine questions are answered directly by phone.
3-5
working days to test bot
Based on your existing content and processes.
45+
languages
Citizens get help in their preferred language.
24/7
availability
Also in the evening, on weekends, and on holidays.
Use cases
Waste only. Clear answers for the most common disposal questions.
Calendar questions
Collection dates and holidays
Cosmo answers street-specific questions about residual waste, organic waste, paper, yellow bags, and holiday schedule changes directly during the call.
- “When is the organic waste bin collected on my street?”
- “Does the holiday shift the collection date?”
- “Which bin is due this week?”
Sorting help
Sorting questions and recycling center
Citizens receive clear guidance on waste sorting, special cases, recycling centers, opening hours, and acceptance rules.
- “Where do I dispose of an old coffee machine?”
- “Can coated paper go into the paper bin?”
- “When is the recycling center open?”
Process help
Bulky waste and special waste
Cosmo explains the next step for bulky waste, hazardous materials, electrical appliances, and collection rules based on your disposal processes.
- “How do I register bulky waste?”
- “Where can I drop off old paint cans?”
- “What does electrical scrap collection cost?”
Waste bot
How does the waste calendar bot work?
No large IT project: Cosmo runs as a phone service on top of your content. You need a phone number, your waste information, and a short approval process.
1
Day 1
You say yes, we build.
We configure your waste calendar bot based on your content: collection calendar, sorting guide, bulky waste process, and existing FAQs.
Optional: your own scripts and datasets
2
Day 3-5
We deliver, you test.
You receive the finished bot for testing. Incorporating feedback, approving content, and checking tone usually takes only a few loops.
Approval before go-live
3
Go-live
Assign the number, done.
Your existing number is forwarded or a new number is assigned. From that moment on, Cosmo handles the routine inquiries.
Forwarding or new number
Benefits for municipalities
What municipalities gain in practice.
Targeted phone support through Cosmo
Citizens receive the right information about collection dates, holiday schedule changes, or waste sorting directly by phone.
Fewer wrong bin placements
Cosmo explains precisely which bin should be put out and when, reducing avoidable follow-up questions and missed collections.
Fast communication when schedules change
Holiday shifts, changed routes, or short-notice disruptions are reflected immediately in the conversation.
Real relief in daily operations
Standard questions run automatically. Your staff focuses on cases that truly need human judgment.
Frequently asked questions
What municipalities usually ask us.
Do we need a new phone number?
No. You can forward your existing number to Cosmo. Citizens dial the same number as before. Alternatively, we can provide a new number, for example specifically for the waste service.
How long does setup take?
The first testable waste calendar bot is usually possible in 3-5 working days. We need your collection calendar, a sorting guide, and, if available, existing FAQ texts or call scripts.
What happens if Cosmo cannot answer a question?
Cosmo routes the call intelligently, for example to your team, to voicemail, or to a defined office. Citizens do not end up in a dead end.
Is the bot GDPR compliant?
Yes. Cosmo can run on European infrastructure and is set up with a data processing agreement. Personal data is processed only within the agreed scope.
Can we bring our own content and scripts?
Yes. You can provide call guides, tone guidelines, datasets, CSV files, or links to existing content. Cosmo is tailored to your municipal processes.
Does the bot really stay limited to waste topics?
Yes. For this outreach page, the focus is deliberately only on waste disposal: collection calendars, sorting, recycling centers, bulky waste, special waste, and short-notice changes. Other service areas are considered separately.
Book a demo
See the waste calendar bot with your content.
We show you Cosmo based on your own content in a short demo appointment: collection calendars, sorting guides, bulky waste processes, and holiday schedule changes.
GDPR compliant45+ languages for disposal questionsEuropean infrastructure possible