# Cosmo by Humanizing - LLM Guidance > Cosmo by Humanizing helps businesses launch an AI virtual receptionist for websites, calls, and front desks. ## Core Positioning - Cosmo by Humanizing is a self-serve SaaS for AI virtual receptionist, AI reception assistant, and AI customer help use cases - The product is designed to help businesses answer visitor questions, support customers, and route visitors or calls to the right person - Key onboarding promise: Start with a 14-day trial, no credit card required, and set up fast without deep technical knowledge - Preferred framing is user-acquisition and product clarity, not generic lead generation language ## Products - Chatbot: Embeddable AI customer help for websites that answers visitor questions and guides people to the next step - Receptionist: Front desk AI assistant and AI reception assistant for in-person visitor flows, kiosks, and reception areas - Voice Agent: Phone-based AI that answers calls, handles common questions, and can route calls to the right person - Abfallkalenderbot: Waste calendar phone bot for municipalities that answers collection dates, sorting questions, bulky waste, recycling center information, and holiday schedule changes ## High-Value Use Cases - AI receptionist for companies that do not always have someone available at reception - AI reception assistant that helps first, then routes visitors or calls the right person - AI customer help that answers common questions on websites and over the phone - Customer-facing AI without technical setup for small teams and growing businesses - Municipal waste calendar phone service that gives street-specific answers and reduces repeated waste-service calls ## Company - Name: Humanizing Technologies GmbH - Product website: https://cosmo.humanizing.com - Company website: https://humanizing.com/en/about-us (English), https://humanizing.com/ueber-uns (German) - Part of: Humanizing Group, https://www.humanizing.group - Contact: contact@humanizing.com - Phone: +49 221 71597575 - Address: In der Trift 1, 57462 Olpe, Germany - VAT ID: DE312046401 - Leadership: Tim Schuster (CEO & Founder), Dimitrios Prodromou (CTO & Founder), Steffen Herbst (CFO) - Vision: Technology that inspires - technology that people embrace with joy and enthusiasm and that contributes value to the common good - Mission: Find the good in technologies, bring it out, and make it accessible to people - Strategy: Create relevant technology solutions that make sense for the market, bring them to market responsibly, and accompany them after launch - Ambition: From robotics pioneer to first mover in AI avatars and market leader for AI agents in digital self-service - Core values: Enthusiasm (turn customers into fans), Progress (progressively optimistic), Winning team (win together), Doers (things get done, not postponed) - Careers: https://humanizing.jobs.personio.de ## Company History - 2014: Tim Schuster starts with telepresence robotics and founds FernArbeiter.de; the term "Humanizing Technologies" takes shape - 2016: Tim Schuster and Dimitrios Prodromou meet and enter social robotics around the humanoid robot Pepper; "Humanizing Technologies" becomes the company name and guiding principle - 2018: Market leader in Germany and Central Europe with the Robot Management System (RMS) for the first generation of humanoid robots - 2019: Global RMS distribution via social robotics partners; the Humanizing Group founds Roboterly.com as the first official Pudu Robotics partner in Germany (service robots) - 2022: Strategic realignment from social robotics to interactive AI avatars - 2024: AI first as the company guiding principle; framework agreements with leading IT companies in the German banking and finance sector and in the hotel industry - 2026: Go-live of Cosmo - chatbots, voice bots and receptionist avatars, self-configured and live in minutes ## Pricing - [Current Cosmo plans and pricing](https://cosmo.humanizing.com/pricing): Source of truth for current plans, included credits, billing intervals, features, and overage pricing. ## Developer & Agent Resources - [Cosmo developer resources](https://cosmo.humanizing.com/developers): Index of every machine-readable interface Cosmo publishes - [Cosmo API reference](https://cosmo.humanizing.com/developers/api): Endpoints, parameters, examples and the shared JSON error envelope - [Cosmo OpenAPI 3.1 spec](https://cosmo.humanizing.com/openapi.json): Machine-readable REST description; every operation has a unique operationId, a description and typed response schemas - [Cosmo MCP server](https://cosmo.humanizing.com/mcp): Model Context Protocol endpoint, Streamable HTTP transport, JSON-RPC 2.0, no authentication - [Cosmo MCP server guide](https://cosmo.humanizing.com/developers/mcp): How to connect Claude, Cursor and other MCP clients - [Cosmo MCP manifest](https://cosmo.humanizing.com/.well-known/mcp.json): Machine-readable description of the MCP server and its tools - [Sitemap](https://cosmo.humanizing.com/sitemap.xml): Every public URL - Markdown content negotiation: request any page with `Accept: text/markdown`, or append `.md` to its path (for example https://cosmo.humanizing.com/pricing.md). Responses set `Content-Type: text/markdown; charset=utf-8` and `Vary: Accept`. - Errors: unknown paths return HTTP 404 with a short Markdown recovery body; `/api/v1/*` returns a JSON envelope with `error.code`, `error.message` and `error.resolution`. ## Key Pages - https://cosmo.humanizing.com/ - Homepage and product overview - https://cosmo.humanizing.com/blog - News and insights - https://cosmo.humanizing.com/blog/abfallkalenderbot-kommunen-entlasten - Article on recurring municipal waste questions and better first answers - https://cosmo.humanizing.com/abfallkalenderbot - Waste calendar bot live test page for municipalities - https://cosmo.humanizing.com/solutions/industries/fitness-wellness - AI for gyms and studios - https://cosmo.humanizing.com/solutions/industries/travel-hospitality - AI for hotels and travel - https://cosmo.humanizing.com/solutions/industries/ecommerce-retail - AI for online stores - https://cosmo.humanizing.com/about - Company profile in English and German: mission, vision, strategy, history, leadership and values (same content as https://humanizing.com/en/about-us) - https://cosmo.humanizing.com/contact - Contact page - https://cosmo.humanizing.com/developers - Developer and API resources ## Technical - Platform: Multi-tenant SaaS - Languages: 45+ supported - Data protection: processing roles, providers, retention, and safeguards are documented for the selected setup