Instant answers on your most common questions
Train the chatbot on your product knowledge, FAQs, and policies. It answers correctly the first time without escalating to a human.
AI chatbot for websites and apps
Answer every chat message instantly — without hiring more people
Deploy the Chatbot to handle customer questions, qualify leads, and route conversations 24/7. Your team only steps in when it matters.
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Best fit
- Businesses getting repetitive questions via live chat that pull staff away from higher-value work
- Teams that need to qualify and route inbound leads before a human picks them up
- Companies running support across multiple websites or products who need a consistent first response layer
The problem
Why chat support breaks down at scale
Most support queues fill up with the same questions. Staff spend hours on repetitive replies instead of solving the issues that actually require human judgment.
- 01
The same questions come in every day
Product details, pricing, availability, and return policies arrive in chat constantly. Answering them manually is accurate but inefficient — and the volume only grows.
- 02
Leads go cold while they wait
When a potential customer reaches out and nobody responds for hours, intent fades. Every delayed reply is a conversion opportunity that quietly disappears.
- 03
Chat coverage drops outside business hours
Customers and prospects do not wait for opening times. Without 24/7 coverage, you miss every inquiry that arrives outside your team's working window.
The solution
The Chatbot handles the full first layer of customer chat
Cosmo deploys a chatbot that answers accurately, qualifies intent, and hands off to your team with context — without a complex integration project.
Qualify leads before your team picks them up
Capture name, need, and intent upfront so sales and support always have context before they reply.
Works across all your channels
Deploy the same chatbot on your website, in your app, or via embed — consistent experience wherever the conversation starts.
Live 24 hours a day, 7 days a week
No shifts, no off hours. Your chatbot is available the moment a customer or prospect reaches out, regardless of timezone.
How it works
From first message to resolved conversation
- 01
Step 01
Visitor sends a message
The chatbot receives the incoming message and immediately identifies what the visitor needs based on intent and context.
- 02
Step 02
Answer or qualify
If the answer exists in your knowledge base, the chatbot responds instantly. If the conversation needs more context, it asks the right follow-up questions.
- 03
Step 03
Resolve or hand off
Resolved conversations close cleanly. Conversations that need a human are escalated with full context attached — no re-triaging required.
Ready to put the Chatbot on your website?
See what each package includes and how quickly you can go live — or talk to our team if you want to walk through your setup first.