Faster claims, better service, lower costs
Insurance customers have high expectations and little patience for hold times. Cosmo answers policy questions, guides customers through claims, and onboards new policyholders—all while maintaining the compliance standards your industry demands.
Use Cases
How insurance businesses use Cosmo
From customer inquiries to personalized recommendations, see how Cosmo transforms insurances experiences.
Example queries
- “How do I file a claim after an accident?”
- “What documents do I need to submit?”
- “How long will my claim take?”
Example queries
- “Am I covered for water damage?”
- “What's my deductible?”
- “When does my policy renew?”
Example queries
- “How do I access my policy online?”
- “What's covered in my home insurance?”
- “Can I pay monthly instead of annually?”
Example queries
- “I think someone filed a claim in my name”
- “I want to report a suspicious claim”
- “I need to report a theft”
Benefits
Why insurance businesses choose us
Measurable improvements across customer satisfaction, operational efficiency, and business growth.
Faster Claims Processing
Collect all required information upfront and automatically so claims handlers receive complete cases—cutting processing time significantly.
Better Customer Experience
No hold times, instant answers on policies, and guided claims support at any hour. Customers feel supported when it matters most.
Compliance Ready
Built with financial services regulations in mind. Audit trails, data minimisation, and configurable response guardrails keep you covered.
Reduce Operational Costs
Automate the high volume of routine inquiries that drive up your cost per interaction without improving customer outcomes.
Features
Built specifically for insurances
Cosmo includes industry-specific capabilities that understand the unique needs of your business and customers.
Regulatory Compliance
GDPR compliant with full audit logs, data minimisation, and configurable retention policies. Ready for financial services oversight.
Policy Q&A Engine
Feed the AI your policy documents and it answers coverage questions accurately—always citing the relevant terms.
Guided Claims Flow
A structured claims intake flow collects all required information from customers before handing off to your claims team.
Smart Case Routing
Route claims, complaints, and fraud reports to the right specialist team automatically, with full context attached.
Ready to transform your insurance business?
Join leading insurances businesses already using Cosmo to deliver exceptional customer experiences.
Frequently Asked Questions
Common questions about using Cosmo for insurances
Transform your insurance customer experience
Join insurances businesses using Cosmo to deliver exceptional support. Start with a 14-day trial today.