Better citizen services, without bigger budgets
Citizens expect fast, clear answers from public services. Cosmo handles routine inquiries around the clock—freeing your staff to focus on complex cases that need human judgment. Multilingual support and strict data compliance built in from day one.
Use Cases
How government businesses use Cosmo
From customer inquiries to personalized recommendations, see how Cosmo transforms public sector experiences.
Example queries
- “How do I apply for a parking permit?”
- “Where is the nearest service center?”
- “What documents do I need for registration?”
Example queries
- “Am I eligible for housing support?”
- “What's needed for a business license?”
- “How long does the approval process take?”
Example queries
- “What waste collection days are in my area?”
- “Is the library open on public holidays?”
- “How do I report a pothole?”
Example queries
- “I want to report a noise complaint”
- “My benefits payment is late”
- “I need to escalate my application”
Benefits
Why government businesses choose us
Measurable improvements across customer satisfaction, operational efficiency, and business growth.
Faster Resolution Times
Resolve routine inquiries in seconds rather than days. Citizens get answers immediately; staff handle only what needs human expertise.
Serve Every Citizen
Communicate in 45+ languages so every resident gets the same quality of service, regardless of their native language.
24/7 Availability
Citizen inquiries don't stop at 5pm. Cosmo is available evenings, weekends, and holidays—no overtime costs.
Reduce Backlogs
Deflect the high volume of repetitive inquiries that clog up your team, so staff can concentrate on complex cases.
Features
Built specifically for public sector
Cosmo includes industry-specific capabilities that understand the unique needs of your business and customers.
Secure & GDPR Compliant
Data handled to government-grade standards. GDPR compliant by design, with full audit trails and data residency options.
Multilingual by Default
Support citizens in 45+ languages without hiring multilingual staff. Automatic language detection for every conversation.
Centralised Knowledge Management
Keep Cosmo updated with the latest policies, procedures, and service changes from a single dashboard.
Smart Escalation
Complex or sensitive cases are escalated to the right department automatically, with full conversation context preserved.
Ready to transform your government business?
Join leading public sector businesses already using Cosmo to deliver exceptional customer experiences.
Frequently Asked Questions
Common questions about using Cosmo for public sector
Transform your government customer experience
Join public sector businesses using Cosmo to deliver exceptional support. Start with a 14-day trial today.